I was hugely disappointed last week with the mail order nurseries I buy from: Spring Hill and Brecks. I have had hundreds of dollars of plants that have been on back order, some from as early as April 4. I regularly checked their status updates all spring, and each time, the delivery date kept moving back by a week or so. The last time I checked was June 13, in which the estimated deliveries were all scheduled for mid-July. This seemed strange because these nurseries usually don't ship plants in the dead heat of the summer.
I called them up and they informed me that, "actually, these orders are all cancelled because the shipping season ended today and we are out of stock." Not a happy reaction from me. First, if the orders were cancelled, why did my order status show a summer delivery date. AND when were they going to notify me otherwise if I hadn't called. AND, now I have to keep track of receiving the refunds to my credit card. Arg. AND I have been saving space in the garden all spring, so now I have bare patches that I won't be able to successfully fill this year. Total disappointment.
So, here is an overview of what I ordered and what I did not receive. Thirty hardy geraniums, ten day lilies, and five cone flowers. In addition, I was told the six rose bushes I ordered were out of stock as well. Same with the two garden grab bags ($200 worth of plants for $20).
WELL, a few days later I received six dead rose bushes in the mail. They obviously tried to get rid of some sickly plants just to fill the orders. I planted them anyway to see if they would come back, but no, they are, in fact, dead. I have requested a credit for these...yet another detail I have to keep track of. In addition, the garden grab bags surprisingly arrived this weekend. I found it interesting that they were "completely oversold and nothing could be done," until I posted a comment on their Facebook wall reporting my extreme disappointment with their customer service. For once I was the squeaky wheel that got greased.
But despite receiving the grab bags, I'm not completely happy with the contents because four of the plants I received are not even perennial in my zone. Best grab bag items: Two perennial mums and two sunburst gaillardia! Excellent. Moderately interesting grab bag selections: three thornless blackberry bushes and three forsythia bushes. I'm not a huge fan of forsythia when its not in bloom, but those three weeks in the spring when it is bright yellow is pleasing, so I'll plant them off-to-the-side on our property. Blackberries are yummy, but again, not a visually interesting plant. I would have never bought either of these bushes by choice, but for a grab bag, not terrible scores. Ho-hum selection: American bittersweet vine. This plant produces red/orange berries in the winter. We have a stone house, it might be interesting to see this climb the exterior, but again, never would have purchased it myself. And I certainly didn't want EIGHT plants! I gave two away already, but even then, the person I gave them to wasn't that excited about trying them. But what am I going to do with eight--which would cover 480 square feet of wall if all of them grew full size! I don't want my house to look like the jungle! And the completely worthless selection: Crassula lycopodioides. A) These are succulents and can only be planted outside in zones 10 or 11. They are interesting as potted plants for your windowsill, but I already have one; I certainly didn't need FOUR MORE! I guess I will pot them up and try to give them away as gifts. Oh well. One can't expect to like everything in a grab bag.
But regardless of receiving the grab bags, I have reconsidered my devotion to Spring Hill and Brecks. Up until this point I have had good luck with the plants I've received, and if any of them have died, they did replace them promptly or give me "store credit" for other purchases, which I have taken advantage of. But this latest experience with their customer service has given me fuel to look for more reputable mail order nurseries. I'll keep you posted, but as you already know, I am a plant junkie, so I may have a change of heart next time I receive a super-savings catalog!
It Stings
5 weeks ago